Customer Relations Executive**

Service Assurance Department

Full Time

Job Description

To be responsible for handling key customer enquiries and complaints; analyzing customer feedback and identifying the root cause of each case for continuous service improvement;
To participate in the quality assurance projects to achieve a high level of service quality and operation efficiency;
To prepare and conduct training programs for regulatory compliance and policies enforcement

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Requirements

Diploma or above with minimum 2 years’ relevant working experience in telecommunication industry is preferred
Proficient in PC applications including Microsoft Office
Good command of spoken and written English, Chinese and Mandarin
Able to work under pressure and meet tight deadlines
Independent, well-organized, customer-oriented with analytical mind

We offer competitive remuneration packages and career development opportunities. Please visit our website www.i-cablecomm.com for company details and other vacancies information.

Your application may be forwarded to any affiliate companies and successful applicant may be seconded to work at any office as assigned. The information received will be used for consideration of employment only and all personal data supplied will be destroyed within 3 months.

We are an equal opportunity employer.