Customer Service Officer / Senior Customer Service Officer

NOC and Core Network Engineering Department

Full Time

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Responsibilities:

Shift duties (7x24)
Coordinate with fiber management & network & TV operation for case resolution
Handle Building Management Office inbound enquires and enterprise customers
Carry out data center operational tasks with data backup, performance monitoring & controls
Perform Tier 1 technical support for system and network operations like health check
Perform system documentation and preparation of reports

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Requirements:

Form 5 or above
Minimum 1-2 year relevant working experience
Basic knowledge on IT and desktop computer
Hard-working, punctuality and positive attitude
Able to work on-site, 7x24 shift and overnight shift
Fresh graduates are welcomed in junior position

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We offer competitive remuneration packages and career development opportunities. Please visit our website www.i-cablecomm.com for company details and other vacancies information.

Your application may be forwarded to any affiliate companies and successful applicant may be seconded to work at any office as assigned. The information received will be used for consideration of employment only and all personal data supplied will be destroyed within 3 months.

We are an equal opportunity employer.

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